Help & Support
Need a hand? Start with the common questions below. If you can't find what you need, we're happy to help.
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Frequently asked questions
How do I earn XP and Noor Coins?
You earn XP for every correct answer in Quiz Battle and through the Seerah journey. Noor Coins are earned by playing and by claiming your daily streak reward. XP raises your Scholar Rank, which is shown on the leaderboard.
What is the practice AI in Quiz Battle?
It's a solo practice opponent that answers each question on its own, with accuracy scaled to the difficulty you choose. It adds a sense of a race — whoever answers a question correctly scores the point. Live multiplayer against real people is coming soon.
How long is a quiz?
You choose: 5, 10, or 15 questions before starting. If a category has fewer questions available at that difficulty, the quiz uses as many as it can.
Why can't I see public rooms yet?
Live public matchmaking is still in development. Rather than show placeholder numbers, we've marked it as 'coming soon'. In the meantime you can play solo Quiz Battles or create a private room and invite friends with a room code.
Is my profile photo saved permanently?
Right now, an uploaded profile photo is temporary and stays only in your current browser session. Permanent, account-wide photo uploads are on the roadmap.
I forgot my password. What do I do?
Use the 'Forgot password?' link on the sign-in page to request a reset. Email-based reset is being finalised before launch — if you need help sooner, email support@ilmquest.app.
How do I delete my account or data?
Email support@ilmquest.app from your registered address and we'll help you access, export, or delete your data.
Contact support
Still stuck? Email support@ilmquest.app and we'll get back to you. Please include your registered email and a short description of the issue.
See also our Terms of Service and Privacy Policy.